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© 2002-2017
Sacred Waves
PO Box 64361
Tucson, AZ 85728

(520) 260-3014

Fax: 520 495-0649

In the sunny
Southwest - USA!



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EXCHANGE / REFUND POLICY


For Special Order Singing Bowls: No Returns or Refunds

We offer a 10 Day Exchange on Non-Special Order Frosted Singing Bowls only.
No Refunds or Exchanges on Special Order Sets or Alchemy Bowls. Qualifying Singing Bowl Exchanges incur a 20% Exchange Fee, plus additional Shipping Charges as outlined below. This is our direct cost for replacing used/open boxes, suede mallets, inserts, and labels.

All other sales are non-refundable and final.

For Tuning Forks: No refunds or exchanges unless a fork is damaged or defective upon receipt. Please contact Customer Service @ 520 260-3014 within 10 Days of receiving a damaged or defective tuning fork. Defective tuning forks will be replaced or refunded promptly.

Our warranty does not cover tuning forks that are damaged due to misuse. Please use only the correct (our black or green) rubber activators, (our blue or black) rubber mallets, or your hand, to begin the sound. Do not strike one tuning fork against another, or you will damage the forks and void the warranty. We will not replace any fork returned with nicks, dents, scratches, or cracked metal, due to misuse or improper activation.

For International Buyers: Customs and Import Fees are beyond our control. If you refuse shipment for any reason, there will be No Refunds. We must and do provide accurate insurance values when preparing shipping and customs declarations. Please do not ask us to undervalue a shipment or ship as a gift.

There are no refunds on shipping and insurance fees. Items returned for any other reason outside our control incur a 25% restocking fee.

For Damaged/Defective Returns and Qualified Bowl Exchanges: Please call customer service @ 520 260-3014, within 5 days of receipt, to obtain an RMA (Return Merchandise Authorization) number.

Place the RMA Number on the Outside of the Box and return to:

Sacred Waves
(Print RMA Number Here)
PO Box 64361
Tucson, AZ 85728

NOTE: Returns sent with no RMA number will NOT be accepted and will be returned to sender.

Customer assumes all costs in shipping returned items to us.
Exchanged Singing Bowls will be shipped to you via ground shipping at an additional expense.

Domestic Shipping charges for Singing Bowl Exchanges are as follows:

10" or under -- $35 per box
12" to 14" -- $40 per box
15" to 16" -- $55 per box
17" to 18" -- $65 per box
19" to 20" -- $95 per box
Over 20" -- $135 per box




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