No Returns or Refunds
We offer a 10 Day Exchange on Non-Special Order Frosted Singing Bowls only. No Refunds or Exchanges on Special Order Sets or Alchemy Bowls. Qualifying Singing Bowl Exchanges incur a 20% Exchange Fee, plus additional Shipping Charges as outlined below. This is our direct cost for replacing used/open boxes, suede mallets, inserts, and labels.
All other sales are non-refundable and final.
No refunds or exchanges unless a fork is damaged or defective upon receipt. Please contact Customer Service at 520 260-3014 within 10 Days of receiving a damaged or defective tuning fork. Defective tuning forks will be replaced or refunded promptly.
Our warranty does not cover tuning forks that are damaged due to misuse. Please use only the correct (our black or green) rubber activators, (our blue or black) rubber mallets, or your hand, to begin the sound. Do not strike one tuning fork against another, or you will damage the forks and void the warranty. We will not replace any fork returned with nicks, dents, scratches, or cracked metal, due to misuse or improper activation.
Customs and Import Fees are beyond our control. If you refuse shipment for any reason, there will be No Refunds. We must and do provide accurate insurance values when preparing shipping and customs declarations. Please do not ask us to undervalue a shipment or ship as a gift.
There are no refunds on shipping and insurance fees. Items returned for any other reason outside our control incur a 25% restocking fee.
Please call customer service at 520 260-3014, within 5 days of receipt, to obtain an RMA (Return Merchandise Authorization) number.
Place the RMA Number on the outside of the box and return to:
(Print RMA Number Here)
PO Box 85142
Tucson, AZ 85754
NOTE: Returns sent with no RMA number will NOT be accepted and will be returned to sender.
Customer assumes all costs in shipping returned items to us.
Exchanged Singing Bowls will be shipped to you via ground shipping at an additional expense.
Domestic Shipping charges for Singing Bowl Exchanges are as follows:
10" or under -- $40 per box
12" to 14" -- $45 per box
15" to 16" -- $60 per box
17" to 18" -- $70 per box
19" to 20" -- $125 per box
Over 20" -- $150 per box